Good and well-groomed cabin crew members, higher on-time efficiency of flights, calling passengers as “company” and enhanced in-flight meal service are among the measures the Tata Group is specializing in at Air India instantly after taking up the airline on Thursday, sources mentioned.
The staff have been advised by the Tata Group that there might be a change in “picture, perspective and notion” of Air India, they mentioned.
Cabin crew members have been instructed to deal with all passengers as “company” and cabin crew supervisor should guarantee security and repair requirements offered to the company, they famous.
The crew members should be neatly dressed and well-groomed, and there might be grooming executives who might be conducting checks on the airports, they talked about.
Since on-time efficiency is extraordinarily essential, all endeavours should be made by the crew members to make sure that the doorways are closed 10 minutes earlier than the flight’s departure, they mentioned.
A particular audio message by Ratan Tata, Chairman Emeritus of Tata Sons, may even be performed in flights and crew might be instructed on when and the best way to play it, they mentioned.
In keeping with the sources, enhanced meal service might be offered to passengers in choose flights within the preliminary days publish the takeover. This enhanced meal service might be expanded to passengers in all Air India flights in a phased method, they mentioned.
The “enhanced meal service” was offered on 4 flights — AI864 (Mumbai-Delhi), AI687 (Mumbai-Delhi), AI945 (Mumbai-Abu Dhabi) and AI639 (Mumbai-Bengaluru) — on Thursday, they famous.
The “enhanced meal service” might be served on Mumbai-Newark flight and 5 Mumbai-Delhi flights on Friday, the sources mentioned.
The federal government on Thursday handed over Air India to the Tata Group, almost 69 years after it was taken from the conglomerate.
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